Privacy Policy — How kg992 Protects Your Data
At kg992, protecting the personal data of our players across Bangladesh is a core responsibility. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, and the rights you hold over your own data as a kg992 account holder.
Six Pillars of Data Protection at kg992
These six principles summarise how kg992 approaches your privacy. Full details for each area are set out in the dedicated sections below.
Minimal Data Collection
kg992 collects only the personal data that is strictly necessary to operate your account, verify your identity, process transactions via bKash, Nagad, Rocket, and Upay, and comply with applicable legal obligations. We do not collect data for its own sake.
256-bit SSL Encryption
All data transmitted between your device and the kg992 platform is protected by industry-standard 256-bit SSL encryption. This applies to account logins, payment transactions, and all personal data submitted through any kg992 interface.
No Unauthorised Data Sales
kg992 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your information is shared only with trusted service providers who support the operation of the kg992 platform, under strict confidentiality agreements.
Your Rights & Controls
You have the right to access, correct, or request deletion of the personal data kg992 holds about you. You may also object to certain types of processing or request that your data be restricted. All such requests are handled promptly by our data protection team.
Transparent Cookie Use
kg992 uses cookies and similar tracking technologies solely to ensure the platform functions correctly, to maintain session security, and to understand aggregate usage patterns. We do not use cookies to build individual advertising profiles or to track your activity outside the kg992 platform.
Defined Retention Periods
kg992 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected — including maintaining your active account, satisfying legal retention obligations, and resolving any outstanding disputes. Once the retention period expires, data is securely deleted or anonymised.
1. Information We Collect
When you register for and use a kg992 account, we collect personal data across several categories. The specific data we collect depends on how you interact with the platform — whether you are simply browsing, registering a new account, placing bets, making a deposit via bKash or Nagad, or contacting our support team.
1.1 Registration & Identity Data
At the point of account registration, kg992 collects the following information:
- Full legal name as it appears on your government-issued identity document
- Date of birth — used to confirm you are 18 years of age or older
- Residential address in Bangladesh (city, district, postal code)
- Mobile phone number linked to your bKash, Nagad, Rocket, or Upay wallet
- Email address — used for account communications and security alerts
- Account credentials — your chosen username and a hashed version of your password (we never store your password in plain text)
1.2 Identity Verification Documents
Before processing your first withdrawal, kg992 requires age and identity verification. You will be asked to submit a scanned copy or photograph of one of the following government-issued documents:
- Bangladesh National Identity Card (NID)
- Valid Bangladesh passport
- Bangladesh driving licence (where accepted as a valid ID)
These documents are used solely for identity verification and anti-money laundering compliance purposes. They are stored securely and are not shared with third parties except where required by law or by our licensed verification service provider.
1.3 Financial & Transaction Data
To process deposits and withdrawals, kg992 records the following financial data:
- Mobile banking wallet numbers (bKash, Nagad, Rocket, Upay) — partial numbers only where technically possible
- Transaction reference numbers issued by the mobile banking provider
- Deposit and withdrawal amounts in Bangladeshi Taka (৳)
- Transaction timestamps (Bangladesh Standard Time, UTC+6)
- Transaction status (pending, completed, failed, reversed)
1.4 Gameplay & Betting Activity Data
kg992 records all betting and gameplay activity conducted through your account. This includes bet placement records (market, odds, stake, outcome), game session logs for slots and live casino products, wagering history for bonus compliance monitoring, and in-play betting activity. This data is used to operate the platform, detect fraud, resolve disputes, and maintain fair play across all products including cricket betting, Dinosaur Tycoon, golf markets, and live dealer games.
1.5 Technical & Usage Data
When you access the kg992 platform, we automatically collect certain technical data from your device and browser, including:
| Data Type | Examples | Purpose |
|---|---|---|
| IP Address | IPv4 / IPv6 address at time of login | Fraud detection, geo-compliance, security |
| Device Information | Device type, OS version, browser type | Platform optimisation, security monitoring |
| Session Data | Login timestamps, session duration, pages visited | Platform performance, responsible gaming monitoring |
| Referral Source | Referring URL or campaign tag (if applicable) | Marketing effectiveness measurement |
1.6 Customer Support Communications
If you contact kg992 support by email at [email protected] or through any in-platform messaging tool, we retain a record of that correspondence. This includes the content of your messages, any attachments or screenshots you provide, the date and time of contact, and the resolution outcome. These records are retained to maintain service quality, resolve disputes, and for staff training purposes.
2. How We Use Your Data
kg992 processes personal data only for defined, legitimate purposes. We do not process your data in ways that are incompatible with the purposes described at the time of collection. The following table summarises the primary purposes for which kg992 uses your personal data and the legal basis for each activity.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity data, contact data, credentials | Contract performance |
| Age & identity verification (KYC) | Identity documents, date of birth | Legal obligation / contract |
| Processing deposits & withdrawals | Financial data, wallet numbers | Contract performance |
| Providing betting & casino products | Gameplay data, account data | Contract performance |
| Fraud detection & security | Technical data, IP, transaction data | Legitimate interest |
| Anti-money laundering (AML) compliance | Financial data, identity data | Legal obligation |
| Responsible gaming monitoring | Session data, betting activity | Legitimate interest / legal obligation |
| Customer support & dispute resolution | Support communications, account data | Contract performance / legitimate interest |
| Service improvement & analytics | Aggregated usage data (anonymised) | Legitimate interest |
| Promotional communications (opted-in) | Email address, betting preferences | Consent |
2.1 Promotional Communications
If you have opted in to receive promotional communications from kg992 — for example, notifications about new betting markets, bonus offers during BPL or T20 World Cup seasons, or Eid and Pohela Boishakh promotional campaigns — we will use your email address and, where applicable, your mobile number to send these communications. You may withdraw your consent to receive marketing communications at any time by updating your account notification preferences or by contacting support at [email protected].
2.2 Automated Decision-Making
kg992 uses automated processes to detect certain patterns associated with fraud, bonus abuse, and money laundering. These automated systems may flag an account for manual review or, in high-confidence cases, take automatic action such as temporarily suspending an account pending investigation. Where you believe an automated decision has been applied to your account incorrectly, you have the right to request human review by contacting our compliance team.
Important: kg992 does not use your personal data for targeted behavioural advertising on third-party platforms. We do not share your data with Facebook, Google, or any other advertising network for the purpose of serving you ads outside the kg992 platform.
3. Data Sharing & Third Parties
kg992 does not sell your personal data. We share your information only in the limited circumstances described in this section, and only with recipients who are contractually obligated to handle your data securely and in accordance with this Privacy Policy.
3.1 Payment Processing Partners
To facilitate deposits and withdrawals, kg992 shares necessary transaction data — including your mobile wallet number and transaction amount — with our payment processing partners who operate the bKash, Nagad, Rocket, and Upay integrations. These partners receive only the minimum data required to execute the specific transaction and are not permitted to use this data for any other purpose.
3.2 Identity Verification Services
For Know Your Customer (KYC) and age verification purposes, kg992 may engage a licensed third-party identity verification service. This provider receives the identity documents you submit and returns a verification result to kg992. The verification provider is bound by strict data processing agreements and applicable data protection standards.
3.3 Game Content Providers
Live casino and slot games on the kg992 platform are powered by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe. These providers receive a session token and anonymised player identifier to serve game content. They do not receive your full name, mobile number, or financial details. Game providers are prohibited from using any player data received through kg992 for their own marketing or analytics purposes.
3.4 Legal & Regulatory Disclosure
kg992 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory request. We will, where legally permitted, notify you of any such disclosure request before complying.
3.5 Business Transfers
In the event that kg992's business or any part thereof is sold, merged, or transferred to another entity, your personal data may be transferred to the acquiring party as part of that transaction. You will be notified of any such transfer and of any changes to the privacy practices that may affect your data, no less than 30 days in advance of the transfer taking effect.
No Cross-Border Transfers Without Safeguards: kg992 does not transfer your personal data outside Bangladesh to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards such as contractual data protection clauses.
4. Cookies & Tracking Technologies
The kg992 website uses cookies and similar technologies — including local storage and session storage — to ensure the platform functions correctly and to provide a secure, personalised experience for players across Bangladesh. This section explains what cookies we use and why.
4.1 What Are Cookies?
Cookies are small text files that a website places on your device when you visit. They allow the website to remember information about your visit — such as whether you are logged in, your preferred language, or the contents of your session. Cookies do not contain executable code and cannot access other files on your device.
4.2 Types of Cookies Used by kg992
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, CSRF security tokens, platform navigation | Session / up to 24 hours |
| Functional | Remembering account preferences, game display settings, responsible gaming limit prompts | Up to 30 days |
| Analytics | Aggregate usage statistics — page load times, feature usage, error rates. Data is anonymised before processing. | Up to 12 months |
| Affiliate / Referral | Tracking which affiliate channel referred a new registration (no personal data beyond session ID) | Up to 30 days |
4.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your kg992 account and using core platform features. Disabling functional or analytics cookies will not affect your ability to place bets or make deposits but may reduce the quality of your experience.
kg992 does not use third-party advertising cookies. We do not participate in cookie-based advertising networks, and our cookies are not used to track your activity on websites other than kg992.net.
5. Data Security & Retention
kg992 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. No data transmission over the internet can be guaranteed as completely secure, but kg992 takes all reasonable precautions to protect the data it holds.
5.1 Technical Security Measures
- 256-bit SSL/TLS encryption on all data in transit between your device and our servers
- AES-256 encryption at rest for sensitive stored data including identity documents and financial records
- Password hashing using industry-standard one-way hashing algorithms — plain-text passwords are never stored
- Two-factor authentication (2FA) available to all account holders as an additional login security layer
- Regular penetration testing and vulnerability assessments conducted by independent security professionals
- Intrusion detection systems monitoring platform access patterns around the clock
5.2 Organisational Security Measures
- Access to personal data is restricted to kg992 personnel who have a genuine operational need to access it
- All staff with access to player data are subject to confidentiality obligations and undergo data protection training
- Data processing activities are logged and subject to periodic internal audit
- Third-party service providers are assessed for data security compliance before being granted access to any player data
5.3 Data Retention Periods
kg992 retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | AML legal obligation, dispute resolution |
| Identity verification documents | Duration of account + 5 years post-closure | KYC legal obligation |
| Financial transaction records | Duration of account + 7 years post-closure | Financial records legal obligation |
| Betting & gameplay history | Duration of account + 3 years post-closure | Dispute resolution, responsible gaming |
| Support communications | 3 years from last contact | Service quality, dispute resolution |
| Technical / IP log data | 12 months | Security monitoring, fraud detection |
| Marketing preference data | Until consent withdrawn + 6 months | Proof of consent, suppression list management |
5.4 Data Breach Response
In the unlikely event of a data breach that poses a risk to your personal data, kg992 will notify affected players promptly — and in any event within 72 hours of becoming aware of the breach — via the email address registered to your account. The notification will describe the nature of the breach, the categories of data affected, and the steps kg992 has taken to contain it and mitigate any harm.
6. Your Privacy Rights
As a kg992 account holder, you hold a number of rights in relation to the personal data we hold about you. kg992 is committed to honouring these rights promptly and without undue delay. To exercise any of the rights described below, please contact our data protection team at [email protected] with the subject line "Privacy Rights Request" and include your registered account name and mobile number for identity verification purposes.
6.1 Right of Access
You have the right to request a copy of all personal data that kg992 holds about you. Upon receiving a verified access request, kg992 will provide a structured summary of your data within 30 days. This includes your account information, betting history, transaction records, and any identity verification documents on file.
6.2 Right to Rectification
If any personal data kg992 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor updates such as a change of address, this can be done directly through your account profile. For changes that affect your identity verification status — such as a legal name change — please contact support with supporting documentation.
6.3 Right to Erasure
You may request that kg992 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that kg992 is subject to legal obligations that require retention of certain data — particularly financial and identity records — for specified periods even after account closure. Erasure requests will be fulfilled to the maximum extent possible within these legal constraints.
6.4 Right to Restrict Processing
You may request that kg992 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed, or where processing is unlawful but you prefer restriction to erasure. During a period of restricted processing, kg992 will continue to store your data but will not process it further except with your consent or for legal claims.
6.5 Right to Object
You have the right to object to the processing of your personal data where kg992 relies on legitimate interest as its legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes. Upon receipt of a valid objection to marketing, kg992 will cease using your data for that purpose immediately.
6.6 Right to Data Portability
Where kg992 processes your data on the basis of your consent or for the performance of a contract, and that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider.
Response Timeframe: kg992 aims to respond to all privacy rights requests within 30 calendar days of receipt and successful identity verification. Where a request is particularly complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
7. Minors & Age Restriction
The kg992 platform is strictly for adults aged 18 and above. kg992 does not knowingly collect personal data from individuals under the age of 18. All new account registrations are subject to age verification screening, and no real-money betting or gaming activity is permitted until age verification has been satisfactorily completed.
If kg992 becomes aware that personal data has been collected from a person under the age of 18 — whether through a misrepresentation at registration or any other means — we will immediately suspend the account, delete the personal data collected in relation to that account to the extent legally permissible, and take appropriate steps in accordance with our underage gambling policy.
Parents and guardians who have reason to believe that a minor in their household has registered an account on kg992 should contact us immediately at [email protected]. We will investigate promptly and take all necessary action to close the account and return any deposited funds to the originating payment method.
For further guidance on preventing underage gambling and using parental control tools, please review our Responsible Gaming page, which contains resources and practical guidance for players and their families.
8. Policy Updates & Contact
kg992 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this page. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify you by email to your registered address no less than 14 days before the updated policy takes effect.
Continued use of the kg992 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and contact us to close your account.
8.1 Contact Our Data Protection Team
For any questions, concerns, or requests relating to this Privacy Policy or the personal data kg992 holds about you, please contact our data protection team using the details below. We operate 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6) and aim to acknowledge all privacy enquiries within one business day.
- Email: [email protected] — subject line: "Privacy Enquiry"
- Platform: kg992.net — in-platform support chat (available to logged-in account holders)
- Response time: Acknowledgement within 1 business day; full response within 30 calendar days for formal rights requests
Governing Language: This Privacy Policy is written and published in English. In the event of any dispute regarding the interpretation of its terms, the English-language version is the authoritative reference. This policy was last updated in January 2026 and supersedes all previous versions.
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